Privacy Policy

At D&H Engraving, we take your privacy seriously and aim to be as transparent as possible about how we collect, use, and protect your information. We are a small U.S.-based business, and we only collect the information needed to run our shop, communicate with customers, ship orders, and improve our website and advertising.

If you have any questions, you can contact us at marketing@dhengraving.com.

1. Information We Collect

We collect information in a few ways.

Information you provide to us

When you interact with us directly, you may provide:

• Name
• Email address
• Phone number
• Shipping address
• Order details
• Any information you share when you contact us

Information collected automatically

When you visit our website, we use basic analytics tools to understand how people use the site. These tools may collect:

• Pages you visit
• How long you stay on the site
• What brought you to the site (such as a search engine, ad, or link)
• Your browser type and general location

We use analytics tools, including Google Tag Manager and Google Analytics, to understand website usage. We may also use advertising and analytics tools such as Google Ads or industry listing platforms (for example, ThomasNet or Blue Book) to measure the effectiveness of our advertising.

We do not collect sensitive information (such as medical data, financial account numbers, or social security numbers) through the website.

2. How We Use Your Information

We use the information we collect only for business purposes, including:

• Processing and fulfilling your orders
• Communicating with you about orders or questions
• Shipping products through carriers such as UPS or USPS
• Managing invoices and accounting through QuickBooks Online
• Responding to messages sent through email or phone
• Improving our website and marketing effectiveness
• Running and measuring advertising campaigns (for example, Google Ads or similar platforms)

We do not sell your personal information to data brokers. We do not share your information with anyone except the service providers needed to run our business.

3. Who We Share Your Information With

We share customer information only with trusted service providers who help us operate our business.

Order, email, and customer management

• Microsoft 365 (email, internal communication, and customer communication)
• Google Voice (phone calls and messaging)

Accounting & payments

• QuickBooks Online (invoices and bookkeeping)

Shipping

• UPS
• USPS

We only share the information required for them to do their job (for example, shipping labels require your name and address).

Website & marketing tools

• Google Tag Manager and Google Analytics (website analytics and measurement)
• Google Ads and similar advertising platforms (when active)
• Potential future ad or directory platforms such as ThomasNet or Blue Book

These tools collect basic usage data to help us understand website performance and improve our advertising.

4. Cookies and Tracking

Our analytics and advertising tools (including Google Tag Manager, Google Analytics, and Google Ads) may use cookies or similar tracking technologies to:

• Measure how visitors use our website
• Understand which ads are effective
• Show relevant ads to people who have visited our site

You can control or delete cookies at any time using your browser settings. Each browser (for example, Chrome, Edge, Firefox, Safari) provides tools to manage cookies and other tracking technologies.

5. How We Protect Your Information

We use reputable, industry-standard services (such as Microsoft, QuickBooks, UPS, USPS, and Google) that maintain their own security and compliance programs.

Internally, we:

• Use standard best practices like a reputable password manager, passkeys and 2FA where possible to secure our systems
• Limit access to trusted personnel
• Regularly update our systems and software to patch known vulnerabilities

No system is perfect, but we take reasonable steps to keep your information safe.

6. Your Privacy Choices

You have choices about how we handle your information. If you want to:

• Access the information we have about you
• Correct or update something
• Ask us to delete your information (where possible)

You can contact us anytime at marketing@dhengraving.com. We will respond within a reasonable time and process your request unless we are required to keep certain records for legal, tax, or accounting purposes.

7. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with an updated "Last Updated" date. If changes are significant, we may provide additional notice.

9. How to Contact Us

If you have questions about this policy or anything related to privacy, you can reach us at:

Email: marketing@dhengraving.com
Mailing Address:
D&H Engraving
2707 W Eisenhower Blvd, Suite 2
Loveland, CO 80537
United States